Educational Journeys to Normandy

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Bookings (school and group bookings)

  • To check details and availability, and to find out more information on our courses, arrangements, costs etc, phone Learning French In France on 020 7731 4177 or e-mail us at info@lfif.co.uk
  • Make a provisional booking, which is free and can be held for up to 4 weeks, allowing you to promote the trip in the school/college. At this point you will be sent our booking conditions and a booking form
  • Complete the booking form and pay one single deposit which is calculated at £40 per travelling student/pupil
  • 12 weeks before the trip, we will send you an Arrangements Form. This is to be completed, with final payment, to be received by us 10 weeks before the departure date
  • You will then be sent a travel pack, with itinerary plus key information, to be received by you at least 4 weeks before departure

Learning French in France Ltd is a member of ABTA – membership no.W8925. ABTA members help holiday members to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For more information re ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ; tel 020 3117 0599  www.abta.com

For more information please contact ‘Learning French in France’

  • 97 Moore Park Road, Fulham, London, SW6 2DA
  • Office opening hours 08.30 to 17.30
  • By phone at 020 7731 4177
  • By e-mail at info@lfif.co.uk

Health

It is advisable that visitors from the UK bring with them an EHIC card. Parents should apply for them by phoning 0845 605 0707.

Passports and Visas

Passport arrangements must be sorted out prior to departure.

The correct documentation must be brought to the port otherwise individuals will not be able to travel. Pupils under 18 can either travel by individual or, for UK citizens, by collective passport. If there are doubts as to a child’s citizenship please contact the UKPS National Helpline via www.ips.gov.uk (and follow the links) or on: 0870 521 0410

Individual Passports: Application forms are available from the Post Office. In the case of late applications please contact the UKPS National Helpline on 0870 521 0410 for information. Those travelling who hold passports from outside the UK, including the EU, will need to bring their own passports

Collective Passports: This arrangement can be used for UK citizens only. Collective passports can be used for part of a group, or for a whole group, as long as there are a minimum of 5 and a maximum of 50 persons travelling. It is valid for the duration of the journey only. An adult leader plus deputy leader will need to be identified, and both will need to hold a full UK or Irish passport. Application form packs are available from UKPS and can be downloaded from www.ips.gov.uk by contacting 0901 4700 110, and. The application form, plus fee of £39, needs to be submitted six to eight weeks prior to departure. The cost of this fee is not paid for by LFIF Limited.

N.B. If a member of your party travelling on a collective passport has to return to the UK separately from your group, you will need to ensure that the collective passport is photocopied and signed by a representative of the British Consulate, or by a professional, e.g. lawyer or doctor

Visas: Non-EU passport holders may require visas for entry into France, although most would normally be eligible for a visa waiver. Stateless pupils will also require a visa waiver. The teacher responsible would usually make the application. Information on this is provided by the British Council on 0161 957 7755

Further information: Further information on nationality issues and requirements can be sought from the Home Office on 0870 606 7766, or via the website at www.ukba.homeoffice.gov.uk

Booking Conditions

 

1. YOUR HOLIDAY CONTRACT

When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice.

This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts.

If you had not seen these terms and conditions when you made your booking and you are not happy to proceed with the booking now that you have seen them please return all documentation to us, within 7 days of receiving these booking conditions. Your booking will be cancelled and your monies will be returned in full, provided you have not commenced your travel. This clause does not apply if your booking was made within 10 weeks of travel.

2. YOUR FINANCIAL PROTECTION

We provide full financial protection for our package holidays, by way of a bond held by HSBC Bank plc

 

3. ABTA

We are a Member of ABTA, membership number W8925. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. The arbitration scheme is arranged by ABTA and administered independently by IDRS, part of the Chartered Institute of Arbitrators. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs.  The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences.   The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,500 on the amount the arbitrator can award per person in respect of this element. Your request for arbitration must be received by ABTA within twelve months of the date of return from holiday. Outside this time limit arbitration under the Scheme may still be available if we agree, but the ABTA Code does not require such agreement. For injury and illness claims, you can request the ABTA/IDRS Mediation Procedure and we have the option to agree to mediation. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.

4. YOUR HOLIDAY PRICE 

We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error. We reserve the right to alter the prices of any of the holidays shown in our brochure. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.

When you make your booking you must pay a deposit of £30 per person. The balance of the price of your travel arrangements must be received by Learning French ion France Limited at least 10 weeks before your departure date. If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements. If the balance is not paid in time we shall retain your deposit.

Changes in transportation costs, including the cost of fuel and exchange rates mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure.

We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. 

 

5. IF YOU CHANGE YOUR BOOKING

If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking. You will be asked to pay an administration charge of £30 per amendment and any further cost we incur in making this alteration.  You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Note: Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. 

 

6. IF YOU CANCEL YOUR BOOKING

You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum shown below.

Cancellation charges: Period before departure

After payment of deposits only
55-13 days before departure 60%
12-1 day before departure 90%
Departure date or afterwards 100%
Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

7. IF WE CHANGE OR CANCEL YOUR BOOKING

It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. However, we will not cancel your travel arrangements less than 30 days before your departure date, except for reasons of force majeure or failure by you to pay the final balance.  If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). If it is necessary to cancel your travel arrangements, we will fully refund you.

If we make a major change to your holiday, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below:
Date when notified prior to departure: Compensation per full paying party member

70-35 days £15
34-15 days £20
14 days or less £3

The compensation that we offer does not exclude you from claiming more if you are entitled to do so.

Force Majeure We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport.

8. COMPLAINTS AND PROBLEMS

If you have a problem during your holiday, please inform our representative immediately who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to LFIF, 97 Moore Park Road, Fulham, London, SW6 2DA giving all relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. It is strongly recommended that you communicate any complaint to our representatives locally without delay and complete a report form whilst there. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint at the time and this may affect your rights under this contract. Please also see clause 3 above on ABTA.

9. OUR LIABILITY TO YOU

If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. Our liability will be limited in accordance with and/or in an identical manner to:

a.)   The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract;

b.)   Any relevant international convention, for example the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.

You can ask for copies of the transport companies’ contractual terms, or the international conventions, from our offices LFIF, 97 Moore Park Road, Fulham, London, SW6 2DA, Tel: 020 7731 4177 

10. PROMPT ASSISTANCE

If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.

11. RESPONSIBILITIES OF THE PARTY LEADER

The Party Leader accepts responsibility for the good conduct of all participants. Furthermore it is the Party Leader’s responsibility specifically to ensure that:

a) No participant under 18 years of age consumes alcoholic drinks unless written permission from a parent or guardian can be produced.

b) All local laws relating to the consumption of alcohol are at all times obeyed.

c) No participant smokes in the centre premises, or in any way causes a fire hazard.
d) Participants act in a responsible fashion and do not behave in a way likely to cause damage to property or offence or danger to other people.

e) Any deficiency in the accommodation or contents is reported on arrival. Reasonable care is exercised in respect of the accommodation and contents throughout the stay, and they should be let in a clean and complete condition

f) All on-site regulations, especially Health and Safety regulations, must be followed.

g) Passport and visa regulations are complied with. The Party Leader must also ensure that he/she is in possession of a full 10 year passport.

The party leader is responsible for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid at the time direct to the accommodation manager or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made. We expect all clients to have consideration for other people. If in our opinion or in the opinion of any other person in authority (e.g. coach driver, accommodation owner or manager or senior member of our staff) you or any member of your party behaves in such a way as to cause or to be likely to cause danger, annoyance or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned or, at our discretion, that of the whole party. In this situation, the person(s) affected will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. Cancellation charges will apply.

12. SPECIAL REQUESTS AND MEDICAL PROBLEMS

You are welcome to make special requests but we cannot guarantee that they will be fulfilled. They must be clearly noted on your Booking Form at the time your booking is made.

If you or any member of your party has any medical problem or disability, which may affect the tour arrangements of that person, please, tell us before you confirm your booking so we can advise as to the suitability of the chosen tour. In any case, you must give us full details in writing at the time of booking. If we feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline/cancel their reservation.

13. PASSPORT, VISA AND OTHER IMMIGRATION REQUIREMENTS

Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

14. EXCURSIONS

Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

April 2011

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